Partners


José Ferrão	Strategic Planning and Execution Change Leadership & Effectiveness Marketing Mix Integration and Synergy Sales & Marketing Integration José Ferrão is an international executive with proven ability to reposition and revitalize under-performing businesses, and lead successful organizations to their next level of growth. He is a...
Jennifer Ferrão	Competency modeling and assessment Management and Leadership development Performance Management. Culture change Group development and facilitation Jennifer Ferrao is a Partner with Customer Strategy International. She has extensive experience in all aspects of Human Resource Management, and proven expertise in change management in support of...
Richard Hornby	Creating Value through enhanced Customer Experience Contact Strategy Optimization and Implementation Insight and Value based customer segmentation Implementing Real Time Decisoning in Outbound and Inbound Contact Centres Richard is hugely experienced in building effective customer strategies to improve value for clients, by seeking to improve the customer experience.This has been balanced with hands on experience...
Valerie Peck	Strategic Planning and SWOT Strategic Partnership Development Business Intelligence Technology Architecture and Infrastructure Development Business Intelligence/Knowledge Management Valerie is a diverse manager with more than 20 years of experience delivering bottom-line results. She heads a professional services firm that focuses on developing Marketing and CRM strategies...